Contactless Services

Contactless Services

Latest update: Thursday, November 19.

Service Hours:

  • Contactless Service hours: M - F 10 - 6, Sat 10- 5
  • Library Use by Appointment hours: M - F 1 - 5:30, Sat 10 - 1:30
  • Online live chat hours: M - F 11 - 5

UPDATE: With the high rate of community spread of the virus, the Library endeavors to keep our community safe and strongly recommends use of our curbside pick up and personal shopper services for access to all Library materials during this time. We also offer 24/7 WiFi service across Library property. If you are homebound, ask us about home delivery. As an option for pressing needs we do offer in-house browsing by 15 minute appointment along with up to 2 hour computer use appointments. Face coverings are required for all in-building use.

Curbside Service (Holds Pickup and Personal Shopper):
Request curbside pickup by using this Curbside Pickup Request form and selecting your preferred pickup date and time. This form is for those items on your account which currently show a "held" status (Holds) and to request additional items to be selected by library staff (Personal Shopper). All requested items will be checked out on your account and set out for pickup. Please allow an hour for staff to complete your request. You may also place curbside requests by calling the library at 208-286-9755 during service hours.

Home Delivery:
Unable to get to the library to pick up your requested items? Ada Community Library now offers home delivery service for those unable to participate in our curbside service. To receive holds or specially requested items, please call your branch or complete this Home Delivery Request form. This service is free and available to all Ada Community Library resident cardholders. Home deliveries will be limited to once every two weeks.

Materials may be returned to any library bookdrop at any time. Alternatively, if you request another delivery after two weeks, library staff will pick up items ready to be returned with that delivery, as long as the items are left for pick up in the library bag or another labeled as library returns. We are not charging overdue fees for items.

Library Use by Appointment:

All Ada Community Library branches currently offer browsing by appointment. Here’s how it works:

  1. Call us at 208-286-9755 to make an appointment between the hours of 1 pm - 5:30 pm Monday - Friday and 10 am - 1:30 pm Saturday.
  2. Make your appointment for a visit lasting up to 15 minutes.
  3. Let us know the number of people in your group.
  4. Hear our guidelines for safe library visits, including requirements for face coverings, social distancing, etc.
  5. When you’re here for your visit, check out your items with the self-check machine or the cloudLibrary app on your phone (tutorial video included below).

Computer Access by Appointment:
Two computers are currently available at each location for conducting vital online work in isolation. Once a day, an appointment between 30-120 minutes may be made by contacting us during posted service hours. Five pages may be printed for free. For large print jobs or scanning or faxing services, please speak with staff about our options. Face coverings are also required for computer use appointments, please talk with staff about accommodations.

Phone and Online Chat Services:
Our staff is available to assist you over the phone or through our new online chat service. We will be here to guide you in using our online resources, troubleshoot any problems with those resources or with your account and research answers to questions you might have.

Virtual Events:
We have prepared a full lineup of virtual events for all ages, including favorites like music and movement, crafts, book clubs, teen events and more! You can get access to all virtual events through the events page.

Online services (available 24/7):
We urge you to stay home and use our digital services, which are always available. Download ebooks, eaudiobooks and magazines; stream movies and music; anduse our online resources from the comfort of home with your library card. Newly available: Take advantage of the new TumbleBooks ebook and animated book collections listed here for K - 6, no library card needed. For help using any of these services, email us at askit@adalib.org.

Future Programs and Services:
On the topic of COVID-19, the Library will continue to work with Central District Health Department and other local officials and will take additional steps as needed, so continue to check our website or follow us on Facebook for updates. At this time we continue to have the following measures in place:

  • We have cancelled in-person events indefinitely.
  • We have suspended volunteer and Friends activities.
  • We are not currently accepting donated items.

COVID-19 Information:
You can find reliable and current information from the local, state, and national agencies below: