Job Opportunity | Hidden Springs Branch - Associate Director/Branch Manager

Status: Full Time, Exempt
Starting Salary: $50,544 annually

Position Close Date: Open Until Filled


Application Instructions: Applications may be completed online here.  Resumes are required. For questions regarding the process or the position, please contact Lyn Butterworth, Human Resource Specialist @ (Note: Internal candidates apply via the internal application process)


Responsible for effectively coordinating library services and providing general management of a branch of the library. Performs a variety of customer service and administrative duties. Serves as a member of the management team to ensure quality library services. Assumes responsibility for, administration of, and speaks on behalf of, the library in absence of the director.


Patron Service, Administrative and Related:

  • Administers daily library services in areas of circulation, reference, technology, programming and outreach.
  • Leads branch team in setting priorities, planning workflow, resolving problems, interpreting policies and implementation of operating procedures and programming.
  • Maintains an active relationship with the branch community, confers or corresponds with officials, citizens, clubs, surveys, and other entities to explain library objectives, policies and services; attends relevant community meetings and reports to director.
  • Engages in direct contact with library patrons to provide excellent customer service. This includes working the public service desk, answering reference/information questions, providing readers' advisory services and helping to resolve issues pertaining to patrons' library accounts and the overall quality of customers' library experiences.
  • Responsible for quarterly narrative and statistical reports on branch activities.
  • Attends management team and library board meetings and works to maintain awareness and communication regarding each other's activities relative to library operations.
  • Assists in planning and implementing staff meetings and training events, writing policies and procedures, grants, and other documents.
  • Assumes responsibility for administration of the library and acts as spokesperson for library when director is unavailable.
  • Studies new and existing methods of librarianship applicable to library services and assists in drafting plans to develop all library services to more effectively meet the present and future needs of the community.
  • Assists in preparation and execution of library budget.
  • May work with vendors and other members of the public to ensure the functionality of the branch and its operations.
  • May serve on work committees or project teams to contribute to the effectiveness of the library.


  • Interviews, hires and supervises training of new branch employees under direction of the library director.
  • Schedules, assigns, directs, and evaluates the daily job performance of staff. Provides coaching and recommends disciplinary action or merit rewards based on employee's performance.
  • Provides staff with training in library policies, procedures and practices as well as professional development.
  • Supervises daily activities within the branch and makes adjustments as necessary to ensure efficient operation.
  • Leads branch staff meetings to discuss and gain input relative to branch issues and shares information with and from the management team.

Additional Duties and Responsibilities

  • Performs other duties as assigned

Minimum Qualifications - Experience, education, and special skills

  • Accredited MLS/MLIS degree or any equivalent combination of education, experience and training which provides the knowledge, skills and abilities necessary to perform the work.
  • At least five years of progressively responsible professional library experience is required. Public library experience is a plus.
  • Strong service orientation and a passion for excellent service quality demonstrated by past successes; willingness to learn and desire to excel.
  • Knowledge of public library policies and procedures; of the theory and practice of reference service; of development and theories of child and adult learning behaviors; of information literacy; of the theories and practices of collection development; of library circulation practices/procedures; of computerized library techniques; and of intellectual freedom principles and the Library Bill of Rights.
  • Leadership characteristics include initiative, innovative and visionary thinking, willingness to take on responsibilities, adaptability, problem solving, decision making, and positive modeling behaviors.
  • Demonstrated ability to recruit, supervise, train, coach, develop and evaluate others
  • Strong customer service, organizational and time management skills.
  • Demonstrated ability to act effectively in stressful/difficult situations and find positive resolution.
  • Exercise good judgment, discretion, and confidentiality.
  • Ability to work both independently and in a collaborative team environment.
  • Ability to exercise tact, diplomacy, cultural sensitivity, and courtesy when dealing with patrons and staff.
  • Advanced communication skills and ability to present clear, concise information and effectively respond to questions.
  • Advanced written communication skills and ability to create and prepare clear, concise reports, procedures, etc.
  • Ability to analyze procedural problems and recommend solutions.
  • Will be required to work some evenings and Saturdays.

Physical Demands/Work Environment

  • Will work in a general library environment where subjected to working around others and occasionally independently, working mainly inside (with some outdoor activities), and a moderate noise level.
  • Ability to lift and carry up to 25 pounds, and push/pull loaded carts of library materials.
  • Requires sufficient dexterity to operate office, computer, or other technical equipment.
  • Ability to hear and speak clearly and must have visual acuity to distinguish letters, words, and numbers as needed.
  • Will regularly walk, stand, sit, reach and grasp and occasionally stoop, bend or kneel throughout the workday.

An Equal Opportunity Employer